Insurance Customer Service Representative

Company: Hoya Insurance Agency Inc
Location: San Gabriel
Posted on: June 20, 2022

Job Description:

Job DescriptionWe are seeking an Insurance Customer Service Representative to become a part of our organization!The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner.Job Description Assist with customer inquiries via phone, fax, or email Greet customers for will call/pick up Enter/create new sales orders from customer purchase orders via phone, fax, or email Establish a quality working relationship with a variety of customers Follow up with customer inquiries Data Entry All other duties as assignedRequirements: 1+ year experience in customer support role Experience with Microsoft Office and Google Applications Good problem-solving skills and proactive in finding solutions Strong and professional communications skills verbal and written Ability to handle stressful situations (i.e. customer complaints, lots of paperwork, etc.) Strong customer service skills via phone (active listening, tone of voice, word choice) Ability to adapt/respond to different types of situations and characters Ability to multi-task, prioritize, and manage time effectively Good with numbers and data entry Detail Oriented Bilingual - Spanish and English speaking or Chinese and English speakingThe job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.Job Type: Full Time or Part TimePay: $14.50 - 25.00 per hourSchedule:

• Monday to FridayExperience:
  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)Education:
    • High school or equivalent (Preferred)Communication method(s) used:
      • Email
      • PhoneThis Job Is Ideal for Someone Who Is:
        • Dependable -- more reliable than spontaneous
        • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
        • Detail-oriented -- would rather focus on the details of work than the bigger pictureCompany's website:
          • www.hoyains.comWork Remotely:
            • NoCompany DescriptionBilingual Mandarin and/or Bilingual Spanish Preferred.

Keywords: Hoya Insurance Agency Inc, San Gabriel , Insurance Customer Service Representative, Sales , San Gabriel, California