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Barista/Shift Lead

Company: Sheraton San Gabriel
Location: San Gabriel
Posted on: November 25, 2022

Job Description:

*Greets all customers with fast, friendly, personalized service and develop a rapport with customers by learning their names, favorite drinks and food items.*

*Must have Starbucks experience*

*.*The Barista Shift Lead supports the Starbucks Manager in running an efficient, professional, safe and profitable Starbucks operation following all company standards.

. Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction

. Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

- Clean and sanitize work areas, utensils, or equipment.

- Clean service and coffee bar areas.

- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.

- Describe menu items to customers or suggest products that might appeal to them.

- Order, receive, or stock supplies or retail products.

- Provide customers with product details, such as coffee blend or preparation descriptions.

- Receive and process all customer payments in our point of sales system.

- Serve prepared foods, such as muffins, pastries, or breakfast sandwiches

- Greets all customers with fast, friendly, personalized service and develop a rapport with customers by learning their names, favorite drinks and food items.

- Verbally receive and call back customer orders in a friendly manner.

- Report all customer complaints to manager on duty.

- Respond proactively to prevent customer service situations.

- Accurately ring sales orders into cash register and counts back change to customers in a courteous and friendly manner.

- Answer telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.

- Weighs, grinds and packs coffee per customers' orders according to The Hideout guidelines.

- Up sells and serves baked goods and miscellaneous food items to customers.

Maintains efficient, friendly service.

*Qualification Standards*

- High School Diploma or GED required.

- One year of experience in a coffee shop establishment as a trainer

- Must be able to communicate clearly with guests, customers, supervisor and fellow employees

- Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and split shifts.

- Must be able to handle guest requests and/or complaints

Job Types: Full-time, Part-time

Pay: $16.00 - $17.50 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Vision insurance
Weekly day range:
* Weekend availability

* Food Service: 1 year (Preferred)
* Barista experience: 1 year (Required)

Work Location: One location%58047475%

Keywords: Sheraton San Gabriel, San Gabriel , Barista/Shift Lead, Other , San Gabriel, California

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