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Call Center Representative

Company: Ultimate
Location: San Gabriel
Posted on: March 16, 2020

Job Description:

Responsibilities
--- Manage large amounts of inbound and outbound calls in a timely manner
--- Follow communication "scripts' when handling different topics
--- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
--- Build sustainable relationships and engage customers by taking the extra mile
--- Keep records of all conversations in our call center database in a comprehensible wayl
--- Meet personal/team qualitative and quantitative targets
Requirements
--- Previous experience in a customer support role
--- Track record of over-achieving quota
--- Strong phone and verbal communication skills along with active listening
--- Familiarity with CRM systems and practices
--- Customer focus and adaptability to different personality types
--- Ability to multi-task, set priorities and manage time effectively
--- High school degree

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements:
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Keywords: Ultimate, San Gabriel , Call Center Representative, Other , San Gabriel, California

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