Complaints Investigation Technical Investigator – (JP10377)
Company: 3 Key Consulting
Location: Thousand Oaks
Posted on: April 2, 2026
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Job Description:
Job Title: Complaints Investigation Technical Investigator –
(JP10377) Location: Thousand Oaks, CA. 91320 Employment Type:
Contract Business Unit: Complaints Trending Duration: 1 years (with
likely extensions) Notes: Hybrid in Thousand Oaks, CA. Needs to
come onsite weekly and be a local candidate. Posting Date: 06/01/22
3 Key Consulting is hiring a Complaints Investigation Technical
Investigator for a consulting engagement with our direct client, a
leading global biopharmaceutical company. Job Description: Our
client is currently seeking a complaints investigation technical
investigator in our Complaints Trending and Investigation group.
This position will report to our Sr. Manager of Complaints Trending
and Investigation. In support of client’s mission to serve
patients, the Complaints Trending and Investigation group at client
is a diverse team working to continuously improve our clinical and
commercial drug delivery devices in order to ensure supply and to
optimize the patient experience. The complaints investigation
technical investigator will conduct technical investigations of
Level 2 and 3 complaints associated with product design and/or
usability issues, as well as conduct trend and consolidated
investigations using data analytics. S/he will be responsible for
the validity and integrity of the investigations and reports,
including the data and its statistical analysis. S/he will also
participate and/or lead in cross functional ideation of design
solutions. The complaints investigation technical investigator
maintains close interaction with the engineering and quality
management functions to contribute to product improvement and
management reporting. Additionally, s/he will support the
implementation and validation of the equipment in the investigation
lab. Basic Qualifications: Master’s degree and 3 years of related
medical/biopharma development or Operations experience; OR
Bachelor’s degree and 5 years of related medical/biopharma
development or Operations experience; OR Associate’s degree and 8
years of related medical/biopharma development or Operations
experience; Preferred Qualifications: Bachelor’s, Master’s or PhD
in Engineering, Science or Biomedical 2 years of experience in
complaints investigation within a development, manufacturing,
post-market or equivalent environment Experience with statistics
and statistical analysis Demonstrated competency in root cause
analysis methodology Experience with protocol and report writing,
process and test development and execution, and writing standard
operating procedures (SOP) Strong technical writing and
interpersonal skills Results-driven and detail-oriented team leader
Why is the Position Open? Supplement additional workload on team.
Top Must-Have Skill Sets: MUST have experience with root cause
analysis and technical investigation Compliant experience (similar
industry preferred) Good oral and written communications skills
Detail oriented Technical degree Day to Day Responsibilities: Lead
root cause analysis of mechanical and/or electromechanical products
to identify root cause using tools such as tolerance analysis,
fishbone diagrams, “5 Whys”, and risk assessments such as FMEA’s or
Fault Tree Analysis Perform trend and consolidated investigations.
Accountable for validity of statistical assessment of data to
identify trends, as well as ownership of monthly reports Perform
technical trend and consolidated investigations, including
statistical assessment of data to identify trends, as well as
generation of monthly reports Develop and perform relational data
analytics in support of investigations Deliver reports and
investigations on time per client and regulatory requirements
Understand customer / patient use of client’s packaged and/or
distributed mechanical and/or electromechanical products Understand
manufacturing processes for client’s packaged and/or distributed
products Support the implementation and management of the lab
infrastructure, including all equipment used for investigations
Provide requirements for lab and investigational equipment to
device development teams in support of new device platforms
Employee Value Proposition: Exposure to different departments. Red
Flags: See must have skills Job hoping No technical experience No
experience with investigation/ technical investigation Interview
process: Phone screening followed by in-person interview. Regards,
3KC Talent Acquisition Team
Keywords: 3 Key Consulting, San Gabriel , Complaints Investigation Technical Investigator – (JP10377), Engineering , Thousand Oaks, California
