Customer Care Associate/ Office Assistant

Company: San Gabriel Valley Humane Society
Location: San Gabriel
Posted on: May 24, 2023

Job Description:

*_Good at working in an office, but tired of a boring office setting? Have you always wanted to work in the clerical aspect of Animal Welfare? __Want to apply your office/clerical skills to help animals? Become a Customer Care/Office Assistant at your local shelter!_*


Ensure day-to-day front office operations run smoothly and efficiently. Prior customer service experience required. Experience with data entry and Microsoft Office applications also required. Ability to work in a fast paced environment is essential.



Responsibilities include:


Welcoming all visitors and answering phones in a knowledgeable, courteous and professional manner.


Handling complaints and concerns with diplomacy; dispatching Animal Control Officer calls.


Answering a busy multi-line phone system.


Working with fractious customers to resolve any issues or concerns.


Scheduling and conducting pet adoption interviews and processing adoption paperwork; scheduling clinic services.


Entering customer / animal information into the shelter management system.


Performing other office tasks as needed.


Computer skills; Including but not limited to Microsoft Word, Excel, Mail Merge, Google Forms.


Some knowledge of database management, learning new operating systems and computer applications.


Prepare daily bank deposits.


If you would like to become a member of our shelter team, have a passion for animals, please email your cover letter, resume and compensation requirements. PLEASE DO NOT APPLY IN PERSON.


Job Type: Full-time


Job Type: Full-time


Pay: $15.00 - $19.00 per hour


Benefits:

* Paid time off

Schedule:

* 8 hour shift

* Monday to Friday

* Overtime

* Weekend availability


COVID-19 considerations:

All customers required to wear a mask, surfaces disinfected/maintained daily.




Ability to commute/relocate:

* San Gabriel, CA 91776: Reliably commute or planning to relocate before starting work (Preferred)


Education:

* High school or equivalent (Preferred)


Language:

* Spanish or Mandarin/Cantonese? (Preferred)



Work Location: In person

Keywords: San Gabriel Valley Humane Society, San Gabriel , Customer Care Associate/ Office Assistant, Administration, Clerical , San Gabriel, California